Love Nurturing Long-term Relationships? Join AiSensy Today!

We're Hiring Customer Success Rockstars

Apply for In-office Interview | AiSensy HQ, Gurugram

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WhatsApp's "Emerging Partner of the Year 2023"—Awarded by Meta 

About AiSensy

Smartest WhatsApp Engagement Platform 

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    50,000+ Businesses OnboardedWe're a B2B SaaS Startup helping 50,000+ Businesses with our WhatsApp Marketing & Engagement Platform
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    Helping Businesses with Revenue Our platform has helped businesses generate over 4000 Crores in Revenue over the past 3+ Years
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    Growth Stage StartupWe're expanding our team and hiring in Customer Support and Customer Success roles to grow and nurture our existing - new partnerships.
    • Apply Now
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    Trusted by 50,000+ Top Brands & Startups

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    How to Apply? 

    Here are the steps to Apply for a Customer Success & Support Roles

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    Step 1 : Fill the Form

    Click on the Link to Apply from below & Fill the complete form 
    Apply for Customer Service Roles 
    Apply for Customer Support Roles
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    Step 2: Shortlisting

    If you are shortlisted you'll receive an Email & WhatsApp Message to confirm your time slot for Walk-In Interview
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    Step 3: Interview Round

    Reach the Venue at scheduled time slot and complete your Interview round

    We're expanding our Customer Success & Support Team

    In-Office Interviews for Selected Candidates at AiSensy HQ, Gurugram

    Customer Success Executive/Sr.Executive

    Elevate Client Success at AiSensy!

    Apply for Customer Success Executive Role
    $150per seat per year
    • Location : AiSensy HQ, Udyog Vihar Phase 4, Gurugram
    • Key Responsibilities
    • Build and maintain strong relationships with B2B clients as their primary support contact.
    • Understand client needs, identifying ways to maximize their product value.
    • Provide training on product features to ensure effective use.
    • Address client issues promptly, aiming for high satisfaction and retention.
    • Relay client feedback to product and sales teams for product improvements.
    • Maintain accurate client records and provide insightful reports using CRM tools.
    • Must Have Requirements
    • 2+ Years Industry Experience
    • Proven experience in customer success/support within B2B SaaS.
    • Excellent communication skills and a customer-centric mindset.
    • Proactive, self-motivated, and a team player.
    • Good to Have Requirements
    • Passion for technology and staying updated with industry trends.
    • Ability to manage multiple tasks and adjust to shifting priorities in a fast-paced environment.
    Customer Success Assistant Manager/Manager

    Elevate Client Success at AiSensy!

    Apply for Customer Success Manager Role
    $150per seat per year
    • Location : AiSensy HQ, Udyog Vihar Phase 4, Gurugram
    • Key Responsibilities
    • Lead client onboarding for smooth product adoption.
    • Build and maintain strong, long-term client relationships.
    • Monitor customer satisfaction and proactively address issues.
    • Identify and execute upsell and cross-sell opportunities.
    • Develop training programs to enhance team skills and product knowledge.
    • Collaborate with sales, support, and product teams for a cohesive experience.
    • Generate reports on support performance and present to senior management.
    • Must Have Requirements
    • 4+ years in Customer Service, Account Management or related fields with 2+ years in a management role, ideally in B2B SaaS.
    • Proven ability to manage and grow enterprise client relationships.
    • Excellent communication skills for engaging senior stakeholders.
    • Strong analytical skills to monitor performance and drive improvements.
    • Excellent communication skills for handling complex customer interactions.
    • Good to Have Requirements
    • Experience with AI or chatbot technologies in B2B.
    • Experience in project management for support initiatives.
    • Relevant certifications in customer success or account management.
    Customer Support Executive/Sr.Executives

    Deliver Outstanding Support and Satisfaction!

    Apply for Customer Support Executive Role
    $150per seat per year
    • Location : AiSensy HQ, Udyog Vihar Phase 4, Gurugram
    • Key Responsibilities
    • Provide timely and effective assistance to customers via email, chat, and phone.
    • Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions.
    • Maintain an in-depth understanding of our SaaS products to offer accurate and relevant advice.
    • Proficiency in support ticketing systems.
    • Collect and communicate customer feedback to the product development team to contribute to ongoing product improvements
    • Create and update support documentation, FAQs, and guides to enhance the customer support experience.
    • Must Have Requirements
    • Bachelor’s degree.
    • Knowledge About Saas and CRM.
    • Excellent verbal and written communication skills.
    • Strong interpersonal skills with a patient and understanding approach to customer needs.
    • Ability to think critically and solve technical problems efficiently.
    • Good to Have Requirements
    • Ability to manage multiple tasks and adjust to shifting priorities in a fast-paced environment.
    • Proficient in CRM software and Microsoft Office Suite.
    Customer Support Assistant Manager/Manager

    Deliver Outstanding Support and Satisfaction!

    Apply for Customer Support Manager Role
    $150per seat per year
    • Location : AiSensy HQ, Udyog Vihar Phase 4, Gurugram
    • Key Responsibilities

    • Lead and mentor the customer support team to ensure high performance.
    • Track and analyze support metrics to improve service quality.
    • Continuously improve support processes for better customer satisfaction.
    • Develop training programs to enhance team skills and product knowledge.
    • Relay client feedback to product and sales teams for product improvements.
    • Generate reports on support performance and present to senior management.
    • Must Have Requirements
    • 4+ years in customer support, with 2+ years in a management role, ideally in B2B SaaS.
    • Proven leadership skills in managing and developing support teams.
    • Strong analytical skills to monitor performance and drive improvements.
    • Strong interpersonal skills with a patient and understanding approach to customer needs.
    • Good to Have Requirements
    • Ability to manage multiple tasks and adjust to shifting priorities in a fast-paced environment.
    • Proficient in CRM software and Microsoft Office Suite.

    Why Join AiSensy?

    Wish to witness an exponential growth journey in your Career? You're at the right place!

    Fast Growing Environment

    Join AiSensy's dynamic and fast moving environment to grow yourself personally & professionally

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    Global Exposure with WhatsApp Teams

    AiSensy is the fastest growing "Meta Business Partner" for WhatsApp and also was hounoured with "Emerging Partner of the year - 2023" award by Global WhatsApp teams. 

    We work very closely with WhatsApp Global teams on a lot of products. Get an opportunity to witness exclusive events with Meta, Meet relevant WhatsApp Teams and get global exposure with Meta & WhatApp!

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    Create an Impact

    Join a team of hustlers helping businesses grow their revenues via WhatsApp marketing & engagement. 

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    Witness Exponential Learning Curve

    We're a growth stage startup and you get to witness an amazing journey of how business grows & flows!

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    Apply for Customer Success &
    Customer Support Roles

    Please fill in the application below to apply for Customer Success/Support Role at AiSensy

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    FAQs

    Frequently asked questions answered

    What are the Working hours at AiSensy?

    The working hours of AiSensy are from 10 am - 7pm 

    What will I do on a Daily basis for most of my time?

    Customer Support Role: Resolve customer inquiries and technical issues promptly through various support channels, ensuring a seamless and positive user experience.

    Customer Success Role: Engage with B2B clients to ensure they are effectively using the product, identify growth opportunities, and address any challenges to maximize their satisfaction and retention.

    Is it a On-field role or In-Office role?

    This is an In-office role.

    Join the Rocketship!

    Apply now for the In-office Interview
    at AiSensy HQ, Gurugram

    Apply for Customer Success RolesApply for Customer Support Roles