We're Hiring Customer Success Rockstars

Elevate Client Success at AiSensy!

• Location : AiSensy HQ, Udyog Vihar Phase 4, Gurugram
• Key Responsibilities
• Seamlessly onboard new customers and guide them through the platform.

• Develop and maintain strong relationships with key stakeholders in client accounts.

• Proactively resolution of customer's query.

• Proactively monitor customer health metrics to identify potential issues and opportunities for upselling/cross-selling.

• Develop and execute customer success plans tailored to each client’s business goals.

• Provide clients with in-depth knowledge of AiSensy’s platform to improve product usage.

• Organize and conduct product training sessions for clients.

• Resolve client escalations promptly and provide actionable solutions.

• Act as the point of contact for client queries and coordinate with internal teams for resolution.

• Monitor client payment statuses and coordinate payment collections in a timely manner.

• Follow up with clients regarding overdue payments and maintain accurate records of transactions.

• Regularly gather customer feedback and share insights with the product and operations teams to enhance the platform.

• Provide monthly performance reports to clients, showcasing the ROI and success metrics.

• Track and analyze key success metrics such as Net Promoter Score (NPS), churn rates, and product usage trends.

• Must Have Requirements
• 3-5 years in Customer Success, Account Management, or similar roles in a SaaS/B2B environment.

• Strong interpersonal, communication, and problem-solving skills.

• Payment Management: Experience in coordinating with clients for timely payments is highly preferred.

• Tools Expertise: Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho) and analytics platforms.

• Familiarity with customer success metrics like NPS, CSAT, and churn rates.

• Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.

• Mindset: Customer-focused, empathetic, and driven by results.

• Good to Have Requirements
• Passion for technology and staying updated with industry trends.
• Ability to manage multiple tasks and adjust to shifting priorities in a fast-paced environment.

Elevate Client Success at AiSensy!

• Location : AiSensy HQ, Udyog Vihar Phase 4, Gurugram
• Key Responsibilities
• Lead client onboarding for smooth product adoption.
• Build and maintain strong, long-term client relationships.
• Monitor customer satisfaction and proactively address issues.
• Identify and execute upsell and cross-sell opportunities.
• Develop training programs to enhance team skills and product knowledge.
• Collaborate with sales, support, and product teams for a cohesive experience.
• Generate reports on support performance and present to senior management.
• Must Have Requirements
• 4+ years in Customer Service, Account Management or related fields with 2+ years in a management role, ideally in B2B SaaS.
• Proven ability to manage and grow enterprise client relationships.
• Excellent communication skills for engaging senior stakeholders.
• Strong analytical skills to monitor performance and drive improvements.
• Excellent communication skills for handling complex customer interactions.
• Good to Have Requirements
• Experience with AI or chatbot technologies in B2B.
• Experience in project management for support initiatives.
• Relevant certifications in customer success or account management.